Refund Policy

If a trade cannot be completed — the seller can't deliver, the item goes out of stock, or the trade offer fails — the full amount is credited back to your Floatline balance automatically. No ticket, no waiting on a human.

Once a skin is successfully in your Steam inventory, the sale is complete and final. Because items are transferable digital goods, we can't reverse a delivered trade.

Your balance is meant to be spent on skins. If you need to withdraw an unspent balance, contact us at info@csfloatline.com and we'll help, subject to anti-fraud checks.

We re-check the market price when you confirm a purchase. If it has moved beyond tolerance, we stop and ask before charging — so you never overpay because of a stale price.