Terms of Service

Floatline enables eligible users to purchase Items. Users cannot sell Items to Floatline, withdraw funds or redeem Items for cash through the Service.

PRONTOWARE OÜ is the seller and contractual counterparty for each accepted order and issues the corresponding invoice.

Floatline may obtain inventory information and arrange fulfilment through confidential third-party inventory, technology and fulfilment providers. Their identity constitutes confidential commercial information and will not be disclosed unless required by applicable law or a competent authority.

Depending on where an Item is held, delivery may be made by a bot operated by or on behalf of a fulfilment provider or directly from the Steam account currently holding the Item to the buyer’s Steam account. This delivery arrangement does not change PRONTOWARE OÜ’s position as seller.

Floatline is independent and is not affiliated with, sponsored by, endorsed by or operated by Valve Corporation or Steam. Steam, Counter-Strike, Counter-Strike 2 and related names, trademarks, images and game assets belong to their respective owners.

The possession, transfer, functionality and availability of Items remain subject to Steam’s rules, technical systems, security measures, trade restrictions and user agreements. Floatline does not control Steam and cannot guarantee that Valve will not modify the characteristics, transferability, usability or availability of an Item.

You must be at least 18 years old, have legal capacity to enter into a binding contract and be legally permitted to use the Service.

The Service is unavailable to persons located in, ordinarily resident in or accessing the Service from Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Haiti, Iran, Iraq, Mali, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen or Zimbabwe.

You must not use a virtual private network, proxy, false address or other method to conceal or misrepresent your location. Additional restrictions may be applied where reasonably required by law, sanctions, security obligations, payment restrictions or a competent authority.

An account may be created using an email address or supported Steam Login functionality. You must provide accurate, current and complete information and keep it updated.

Your account is personal. You must not sell, transfer or share it; use another person’s account; allow another person to make purchases through it; or create multiple accounts to evade limits or enforcement measures.

You are responsible for protecting your login credentials and for activity conducted through your account. Notify info@csfloatline.com promptly if you believe that your Floatline account, email address, Steam account or credentials have been compromised.

The Steam account used for delivery must belong to or be lawfully controlled by you. We may require the Steam account, Steam identifier and Trade URL to correspond with information connected to your Floatline account.

Before ordering, you must review the displayed Item information, including its name, exterior or wear condition, float value, paint seed or pattern, stickers, charms, StatTrak or Souvenir status, available images, price and trade restrictions, where applicable.

You must review the contents of the Steam trade offer before accepting it. If the offer does not correspond to your order, do not accept it and contact us immediately.

Inventory data may be supplied through third-party systems. An Item may become unavailable before acceptance due to another transaction, a Steam restriction, a synchronisation delay or another event outside our reasonable control. Displaying an Item is an invitation to place an order and does not guarantee availability.

Purchases may be completed in euros (EUR), pounds sterling (GBP) or United States dollars (USD). The total price displayed before submission includes all taxes charged by the Company in connection with the purchase.

Your bank or card issuer may apply currency conversion, cross-border or other fees under its own terms. Those charges are not imposed or controlled by Floatline.

Prices may change before an order is accepted. A change will not affect an accepted order. If a displayed price is clearly incorrect because of a technical, typographical, synchronisation or data error, we may reject or cancel the order and return any collected payment.

By submitting an order, you offer to purchase the selected Item at the displayed total price and confirm that the Item, Steam account, Trade URL and payment information are correct.

A payment authorisation or automated acknowledgement does not by itself constitute acceptance. The purchase contract is concluded when PRONTOWARE OÜ confirms the order and issues an order confirmation or invoice.

We may reject or cancel an order before delivery if the Item is unavailable, information contains a clear error, payment cannot be confirmed, the transaction presents a fraud or legal risk, Steam prevents delivery or another legitimate reason prevents performance. Collected payment for an undelivered Item will be returned under the Refund, Cancellation and Withdrawal Policy.

Eligible Visa and Mastercard cards are accepted. Payments may be processed through an authorised third-party payment service provider and may be subject to card issuer checks, strong customer authentication or other security controls.

You authorise the displayed total to be charged to your selected payment method. You must not use an unauthorised payment method, provide false billing information, conceal the true payer or beneficiary, or initiate an unjustified chargeback for a correctly delivered Item.

Items are delivered digitally through Steam. Delivery is normally initiated within a few minutes after payment and order confirmation.

Unless delay is caused by you, Floatline will complete delivery within 24 hours after order confirmation or cancel the order and provide a full refund to the original payment method.

The 24-hour period is suspended while delivery cannot be completed because of an incorrect or inactive Trade URL, an inaccessible or full inventory, a Steam restriction, failure to complete a confirmation, failure to accept a correct offer, inaccurate information or failure to provide reasonably required cooperation.

A Steam trade offer will normally remain available for 60 minutes. If it expires, you may request another offer, subject to Steam availability, security checks and the Item remaining transferable.

Delivery is complete when the correct offer is accepted and Steam records the Item as transferred to your account. A temporary Steam protection, reversal, transfer, modification or consumption restriction does not mean delivery failed if the Item was transferred to and is visible in your inventory.

You must not misuse Steam protection or reversal functions to interfere with a legitimate delivery. Further terms are stated in the Digital Item Delivery Policy.

An order may be cancelled and refunded where Floatline cannot deliver within the applicable 24-hour period for reasons not caused by you, the Item becomes unavailable, payment was duplicated, Floatline cancels before delivery or a refund is required by law.

Because Items are digital content supplied through Steam, checkout may require you to expressly request immediate delivery before the end of a statutory withdrawal period and acknowledge that, where legally permitted, the withdrawal right is lost once supply begins or is completed. Any loss of that right applies only where all legal conditions are met.

Acceptance of an Item does not remove mandatory remedies where the Item materially differs from the order or does not conform to the contract. Further terms are stated in the Refund, Cancellation and Withdrawal Policy.

You must not use or attempt to use the Service to:

• violate applicable law, sanctions or third-party rights;
• commit fraud, payment abuse, identity theft or chargeback abuse;
• obtain an Item without valid payment;
• use another person’s account or payment method without permission;
• misrepresent your identity, age, residence or location;
• manipulate prices, Item data, orders or delivery records;
• interfere with bots, APIs, security measures or technical infrastructure;
• introduce malware or harmful code;
• scrape or extract data through automated means without written permission;
• exploit bugs, vulnerabilities, errors or synchronisation delays;
• reverse a properly completed trade through misuse of Steam functions; or
• engage in money laundering, sanctions evasion or other unlawful activity.

We may review, delay, reject or cancel a transaction where reasonably necessary to protect users, investigate suspected fraud, comply with law or respond to a payment or security risk. We may request reasonable information necessary to confirm account ownership, payment authorisation, identity, age, residence or transaction legitimacy.

If requested information is not provided within a reasonable period, we may decline or cancel the order. Payment for an undelivered Item will be handled under the Refund, Cancellation and Withdrawal Policy, subject to lawful restrictions.

We may restrict, suspend or terminate an account where we reasonably believe these Terms were violated; false information was supplied; the account presents a fraud, sanctions, payment or security risk; the user is in a restricted country; or the user abused refunds, chargebacks, promotions, delivery or Steam protection features.

A user may request account closure at info@csfloatline.com. Closure does not require deletion of information retained for legal, accounting, fraud-prevention, dispute-resolution or security purposes.

The Service, excluding third-party materials, is owned by or licensed to PRONTOWARE OÜ and protected by applicable intellectual property law. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use the Service for lawful personal purposes.

You must not copy, reproduce, modify, distribute, sell, license, reverse engineer or commercially exploit the Service except where permitted by law or prior written consent.

Items are digital in-game content. They are not legal tender, electronic money, a bank deposit, a security, a regulated investment product, a guarantee of profit or redeemable for cash from Floatline.

Prices may change significantly. Floatline does not provide investment, financial, tax or trading advice and does not guarantee future value, liquidity, usability or transferability.

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may restrict the Service for maintenance, security, updates, legal compliance or events affecting Steam or third-party systems.

The Service depends on Steam, payment processing, hosting, communications, inventory information and fulfilment infrastructure. Third-party services are governed by their own terms. This does not exclude PRONTOWARE OÜ’s responsibility as seller or liability that cannot lawfully be excluded.

Personal data is processed under the Privacy Policy and cookies under the Cookie Policy. Transactional and service communications may be sent to your registered email address. You are responsible for keeping that address current.

Nothing in these Terms excludes liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer rights or liability that cannot lawfully be excluded.

Subject to the preceding paragraph, Floatline is not responsible for losses caused solely by your failure to secure credentials, inaccurate information, failure to accept a correct offer, restrictions on your Steam account, unauthorised use of your payment method not caused by our breach, your violation of Steam rules, or events outside our reasonable control.

To the extent permitted by law, we are not liable for indirect or unforeseeable losses, loss of opportunity or changes in an Item’s external value. Mandatory consumer rights remain unaffected.

Send complaints to info@csfloatline.com with your name, account email, order or invoice number, relevant Steam identifier, a description, requested resolution and supporting records. Written consumer complaints will be answered within 15 days.

An eligible consumer may refer an unresolved dispute to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority: https://ttja.ee/en/consumer-disputes-committee. Consumers in another European Union country may seek assistance from their European Consumer Centre where applicable.

These Terms and contracts concluded under them are governed by Estonian law. A consumer retains mandatory protections of the law of their habitual residence where those protections apply regardless of this choice. Subject to mandatory consumer jurisdiction rules, disputes are subject to the competent courts of Estonia; consumers may also have the right to bring proceedings in their country of habitual residence.

We may update these Terms to reflect changes in the Service, law, security or third-party systems. The current version will be published with its effective date. Material changes will be communicated where required and will not retroactively alter an accepted order unless required by law or agreed with you.

If a provision is invalid or unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without prior written consent. We may transfer ours as part of a merger, restructuring or business transfer provided mandatory consumer protections are not reduced.